1.Introduction
Reward360 Global Services Pvt. Ltd. ("Reward360", "we", "our","us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect,use, and safeguard the information you provide when you contact us through our website’s "Talk to an Expert" or "Contact" form.
By submitting your details, you agree to the practices described in this Privacy Policy.
2.Information We Collect
When you fill out our website form, we may collect the following information:
- First Name and Last Name — to address you personally and identify your inquiry.
- Business Email Address — to respond to your query and maintain professional communication.
- Company Name — to understand the organization you represent.
- Message / Topic of Discussion — to identify your area of interest (e.g., loyalty programs,rewards solutions, or partnerships).
We do not collect any sensitive personal information (such as passwords,payment information, or financial data) through this form.
3.How We Use Your Information
The information collected is used strictly for the following purposes:
- To respond to your inquiry and provide relevant information about our services.
- To schedule a consultation or meeting with our representatives.
- To maintain business records and follow up on your request.
- To improve our communication and customer engagement processes.
We may also use anonymized or aggregated data for internal analytics and service improvement.
4.Legal Basis for Processing
We process your information based on:
- Consent — you voluntarily provide the information when submitting the form.
- Legitimate Interest — to respond to your inquiry and conduct normal business communication.
5.Information Sharing and Disclosure
Reward360 does not sell, rent, or trade your personal information.
Your data may be shared only with:
- Authorized Reward360 employees who are responsible for client engagement.
- Trusted service providers who assist in website operations or email communication, bound by confidentiality agreements.
- Regulatory authorities, if required by law or to protect our legal rights.
6.Data Storage and Retention
Your information will be securely stored in our systems and retained only as long as necessary to fulfil the purpose for which it was collected or as required by applicable laws.
We implement appropriate technical and organizational security measures.
7.Security Requirements
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. This includes using secure servers, encryption,firewalls, and access controls to prevent unauthorized access,disclosure, alteration, or destruction of your data.
8.Cookies and Website Tracking
Our website may use cookies and analytics tools to improve user experience and website performance. Cookies do not collect personal details from the form and can be managed through your browser settings.
9.Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Last Updated”date indicated at the top.
10.Contact Us
If you have any questions, concerns, or complaints regarding our Privacy Policy or the handling of your personal data, kindly write to customercomplaints@reward360.co
